< All Courses
Soft Skills Course
Understanding Difficult Behaviours
This course introduces the key principles of professional growth and career development, providing a foundation for building confidence, capability, and long-term success.
In-House Enquiries
About this course
This course introduces the key principles of professional growth and career development, providing a foundation for building confidence, capability, and long-term success. It explores the essential skills and behaviours needed to progress, from effective communication and self-awareness to developing a proactive and adaptable mindset.
What to Expect from the Course?
Introduction
What to Expect from the Course?
Introduction
- Introduction to core principles of career development
- Building self-awareness and professional confidence
- Developing effective communication and workplace behaviours
- Strengthening your professional presence
- Preparing for ongoing growth and future opportunities
Understanding Difficult Behaviours
- Identifying and understanding different difficult behaviours
- Recognising underlying causes and triggers
- Adapting your approach to manage challenging individuals
- Communicating effectively in difficult situations
- Maintaining professionalism and control in the workplace
Managing Triggers and Reactions
- Identifying personal triggers and emotional responses
- Managing reactions in challenging situations
- Developing self-awareness and emotional control
- Responding professionally under pressure
- Building resilience in the workplace
Communicating with Clarity and Boundaries
- Communicating clearly and assertively
- Setting and maintaining professional boundaries
- Handling challenging conversations with confidence
- Building respectful and effective working relationships
Handling Repeat Patterns and Difficult Conversations
- Recognising and addressing recurring behavioural patterns
- Managing ongoing difficult conversations effectively
- Breaking negative cycles in workplace interactions
- Applying consistent and constructive communication approaches
- Driving positive outcomes from repeated challenges
Creating a Culture of Accountability and Safety
- Promoting accountability within teams
- Creating a safe and open working environment
- Encouraging honest communication and feedback
- Building trust and mutual respect
- Supporting a positive and responsible team culture
Leading Through the Hard Moments
- Leading with confidence during challenging situations
- Supporting teams through pressure and uncertainty
- Making clear, balanced decisions in difficult moments
- Maintaining professionalism and composure
- Guiding others towards positive outcomes