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Soft Skills Course
Strategic Prioritisation & Ruthless Focus
This course focuses on developing the skills needed to navigate challenging workplace situations with confidence and professionalism.
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About this course
This course focuses on developing the skills needed to navigate challenging workplace situations with confidence and professionalism. It explores how to manage difficult behaviours, communicate clearly, and maintain control in high-pressure environments.
What to Expect from the Course?
Introduction
What to Expect from the Course?
Introduction
- Managing difficult behaviours and workplace challenges
- Communicating clearly and confidently in complex situations
- Handling conflict and maintaining professionalism under pressure
- Building resilience and emotional control
- Creating a positive, accountable team culture
Strategic Prioritisation & Ruthless Focus
- Prioritising work based on strategic importance
- Focusing on high-impact activities
- Managing competing demands with clarity
- Eliminating distractions and low-value tasks
- Maintaining focus to drive results
Managing up and Sideways
- Managing relationships with senior leaders and peers
- Influencing without direct authority
- Communicating effectively across teams
- Aligning priorities and expectations
- Building credibility and trust across the business
Coaching Conversations that Drive Performance
- Leading effective coaching conversations
- Supporting performance and development through coaching
- Asking the right questions to drive improvement
- Providing guidance without micromanaging
- Encouraging accountability and ownership
Emotional Agility For Leaders
- Developing emotional awareness and self-regulation
- Responding effectively in high-pressure situations
- Adapting behaviour to different people and contexts
- Managing emotions to support better decision-making
- Building resilience and flexibility as a leader
Decision Making Under Pressure
- Making effective decisions under pressure
- Leading through change and uncertainty
- Balancing risk, speed, and impact
- Communicating decisions with clarity and confidence
- Supporting teams through transitions
Leading Through Change and Uncertainty
- Leading teams through change and uncertainty
- Supporting engagement and morale during transitions
- Communicating clearly in times of change
- Managing resistance and building buy-in
- Driving stability and direction in evolving environments