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Soft Skills Course
Stepping Up: Practical Skills for New Managers
This course supports professionals stepping into more senior roles, focusing on building leadership skills, managing increased responsibility, and strengthening credibility.
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About this course
This course supports professionals stepping into more senior roles, focusing on building leadership skills, managing increased responsibility, and strengthening credibility. It provides practical guidance to navigate challenges, meet expectations, and succeed in a higher-level position.
What to Expect from the Course?
What to Expect from the Course?
Introduction
- Transitioning into a more senior role and increased responsibilities
- Developing leadership skills and behaviours
- Building credibility and managing stakeholder relationships
- Navigating challenges and succeeding at the next level
Shifting Mindset
- Understanding the mindset shift required for stepping into a senior role
- Moving from task-focused to strategic thinking
- Taking ownership, accountability, and initiative
- Building confidence and adapting to new expectations
Setting Expectations and Clear Goals
- Setting clear expectations in a new or evolving role
- Defining and aligning goals with business priorities
- Establishing success measures and accountability
- Communicating expectations effectively with stakeholders
Giving Feedback with Confidence
- Delivering clear and constructive feedback
- Building confidence in difficult conversations
- Adapting feedback style to different individuals
- Encouraging performance, growth, and accountability
Managing Time and Priorities
- Prioritising tasks effectively in a more senior role
- Managing time across competing demands
- Balancing strategic and day-to-day responsibilities
- Improving productivity and focus
Building Trust and Engagement
- Building trust within teams and with stakeholders
- Strengthening engagement and team relationships
- Communicating openly and consistently
- Creating a positive and collaborative working environment
Handling Difficult Conversations
- Preparing for and approaching difficult conversations
- Managing conflict professionally and constructively
- Communicating clearly under pressure
- Achieving positive and productive outcomes